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Shipping & Returns

Payment Conditions
  1. All goods must be paid for in full prior to despatch.
  2. Next day delivery charges by courier to UK mainland £20.00 per box. To Scotland £25.00 per box. Ireland, Channel Islands and Isle of Mann POA.
  3. International delivery charges Europe and Rest of World POA.

Claims and Returns
  1. All returns are made at the customerís expense.
  2. All claims DOA or otherwise must be made at the time of delivery.
  3. Any claim for damage as a result of the carrier must be documented clearly. The carrierís delivery note must be clearly marked. If delivery note is not signed to indicate damage we will not entertain any claim.
  4. Fish must be retained (frozen if dead) until such time as a credit has been agreed.
  5. Whilst we will always endeavors to deliver fish in first class condition we recommend that you quarantine all new fish arrivals and only introduce to existing stock once you are satisfied with the health of your new fish. We will not consider claims for cross contamination.